Nibras Soft
01Scope
This policy applies to all purchases made from merchants on the Nibras Soft platform. Merchants may offer more generous terms but not less than the standards below.
02Physical goods
In line with the Saudi E-Commerce Law, customers may cancel an order and return goods within 7 days of delivery, provided the item is unused and in its original packaging.
Faulty, damaged or not-as-described items can be returned for a full refund, including delivery costs, regardless of the 7-day window.
03Exceptions
- Perishable food and fresh products.
- Personalised or custom-made items.
- Personal-care, cosmetic and hygiene products once opened.
- Digital content once downloaded or accessed.
04Services and bookings
Courses, bookings and other services can be cancelled free of charge before the service starts, unless the merchant's published policy states a different cancellation window at the time of purchase.
05How to request a refund
- Contact the merchant through the order page or the contact details on the storefront.
- Merchants must respond within 3 business days.
- Approved refunds are paid to the original payment method within 14 days.
06Escalation
If a merchant does not respond or you disagree with its decision, contact our merchant compliance desk at +966 50 323 0667. You may also contact the Ministry of Commerce.